Intelligent Automation in Telecoms Best Industry Practices

It’s no secret that technology has advanced in so many ways in the last few years and AI is leading the way in a host of sectors. When businesses need to streamline functions, improve data processing, increase secure storage and more, there will be plenty of worthwhile solutions right at their fingertips. One of the industries benefitting from the implementation of AI is telecommunications – so let’s take a look at the best practices for intelligent automation in this field.

Common uses of automation and best practices in telecoms

As the digital environment continues to grow, information is transmitted, shared and stored like never before. When it comes to telecoms, it can be especially difficult to manage the flow of data and ensure that everything functions at optimum capacity for users worldwide – and staying on top of things can be both costly and time-consuming without the right assistance. This is where AI and factors like NOC best practices are stepping into the fray, to take out the stress of menial tasks to free up resources that can be better spent elsewhere.

Network Operations Centres

A Network Operations Centre can be one of the most worthwhile solutions when it comes to running a telecoms business that simply performs, as network monitoring is paramount and traditional IT services can fall short of the mark. Having access to a NOC can optimise both the network and its functionality, perform updates and necessary maintenance, identify malicious practices like malware and even manage the volume of website traffic for a secure, seamless user experience every time.

Virtual assistants and chatbots

On the other side of the coin, once you are confident in your system’s functionality, your next focus should be virtual assistant software. AI chatbots and voicebots have been developed to handle customer requests via natural language processing and can be a great way to minimise call-waiting times, tackle frequently asked questions with relevant, preset information and generally improve the customer services on offer. As advances in this tech continue to improve, businesses in the telecoms niche can begin to make more affordable choices and better dedicate the time and efforts of their human operatives.

Robotic process automation (RPA)

Robotic process automation has been developed to mimic the actions performed by humans when undertaking time-intensive manual tasks like order processing, billing and data entry. RPA can identify, process and extract data from on-screen conversations, perform keystrokes, navigate systems and much more, albeit faster and with fewer mistakes. This form of intelligent automation can benefit telecoms in much the same way as chatbot technology; to streamline processes and free up time for human operatives that can be better spent elsewhere.

The future of intelligent automation in telecoms

AI is certainly having a worthwhile impact on the telecommunications industry and the future could see not only improvements in the current software, but newer implementations across the sector. The key takeaway for businesses is that staying on top of the latest tech and trends will keep them relevant and functioning at top capacity.

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