If you’re waiting for a package from UPS, knowing how to track it can save you time and stress. Whether it’s a gift, work delivery, or online order, tracking helps you see where it is, when it will arrive, or if there’s a delay.
Let’s go step-by-step on how to follow your UPS package the right way.
Where Do I Start With UPS Tracking?
UPS gives every shipment a unique tracking number. That number tells you where your package is, from pickup to delivery. You can find the number in:
- Your email or text confirmation
- The shipping label (if you’re the sender)
- Your UPS.com account (if logged in)
- The UPS app under “Shipments”
Once you have the number, you can follow your package online any time.
How to Track a UPS Package Using a Tracking Number
Tracking with UPS is simple. Here’s how to do it:
- Go to www.ups.com/track
- Enter your tracking number in the box
- Click the “Track” button
- You’ll see your package’s current location, history, and status
Want to track on your phone?
- Download the UPS mobile app
- Sign in or skip login
- Tap “Track a Package.”
- Enter your number and hit search
You don’t need an account to track. But if you sign in, you get more features like delivery alerts and address changes.
What Do UPS Tracking Statuses Mean?
UPS uses short terms to show what’s happening with your delivery. Here’s what they mean:
| Status | What It Means |
|---|---|
| Label Created | UPS got the info, but hasn’t picked up the item yet |
| In Transit | The package is moving through the UPS system |
| Out for Delivery | It’s on a truck and will be delivered today |
| Delivered | The item was dropped off at the final address |
| Exception | There’s a delay (weather, bad address, or issue) |
If it says “Exception,” check back later or contact UPS if needed.
How to Track a UPS Package Without a Tracking Number
Lost your number? No problem. Here are ways to still track your shipment:
- UPS My Choice Account
Shows all packages linked to your name or address - Reference Number
If the sender added a reference code, you can track with that - Confirmation Email
Look for subject lines like “Your UPS Package Is on the Way” - Call or Chat with UPS
Give them your name, address, and phone—they might help track it
Sometimes, the seller may have the number if you don’t.
Using UPS My Choice for Live Updates and Delivery Options
UPS My Choice is a free tool that makes tracking easier. With it, you can:
- View all incoming and outgoing packages
- Get push notifications for updates
- Change the delivery date or address
- Choose a UPS Access Point to pick it up nearby
- Get alerts via email or text
It works on both the website and mobile app. You just need to create a free account.
What to Do If There’s a Delay, Exception, or Missed Delivery
Sometimes, packages get delayed or marked with an “Exception” status. That usually means something went wrong—weather, wrong address, or a missed delivery.
Start by checking your tracking page again after a few hours. Updates may be delayed in busy times or during transit issues.
If the status says “delivery attempt made,” UPS usually tries again the next business day. You won’t need to do anything unless a notice is left.
If you missed the driver, you can leave a note on your door. Include your name, tracking number, and a signed request for redelivery or to leave the package at a safe spot.
Sometimes you’ll see a button called “Change Delivery” on UPS.com. This lets you reschedule, hold at a UPS Access Point, or change the address.
If your package doesn’t move or update for 2–3 business days, it’s time to contact support. You can call UPS or start a missing package claim online.
For items that need a signature, make sure someone is home when it’s out for delivery. If not, UPS may hold it or return it the next day.
Always act fast if you notice delays. Quick steps help avoid returned or lost packages.
Can You Track a UPS Package Internationally?
Yes, you can track a UPS package even if it’s going to or coming from another country. The tracking system works across borders just like it does for U.S. deliveries.
When a package is shipped internationally, it often passes through customs. That’s where a country checks incoming goods before they’re delivered.
During this process, you might see the status “Clearance in Progress.” This means the package is waiting to be approved by customs. Sometimes this takes a few hours. Other times, it may take a day or more—especially during busy times or if paperwork is missing.
It’s normal for tracking updates to slow down while a package is moving between countries. Don’t panic if there’s a short gap in updates.
One helpful part is that UPS tracking numbers don’t change across countries. You can use the same number on UPS.com from start to finish, no matter where the package is going.
If customs holds the item longer than expected, UPS tracking will usually update again once it’s cleared and moving forward.
How to Contact UPS for Tracking Help or Delivery Issues
Need more help? Here’s how to reach UPS:
| Method | Details |
|---|---|
| Phone Support | 1-800-742-5877 (Mon–Fri, 8 AM to 9 PM local time) |
| Email Support | Use the form at ups.com/help |
| Live Chat | On the website or app during business hours |
| X Support | @UPSHelp replies fast |
Have your tracking number ready when calling or chatting. It speeds things up.
Quick Tips for Easier UPS Package Tracking
Here are a few fast tips to make tracking smoother:
- Save your tracking number when you get it
- Sign up for UPS My Choice to manage everything in one place
- Use the mobile app to get alerts instantly
- Bookmark the tracking page if you shop often
- Always check your junk or spam folder for tracking emails
Want more tips like this? Share the article or leave a question in the comments. Let’s make sure no package ever goes missing again.